1. Overview
At Wyatt Capture, we are committed to ensuring that you are satisfied with your purchase. If you receive a damaged or incorrect item, we will guide you through the return and refund process. Please read our return and refund policy carefully to understand the process and any applicable conditions.
2. Return Policy
We accept returns only in the following cases:
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery. You will be required to provide photographic evidence of the damage, and we will arrange for a return or exchange at no additional cost to you.
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Incorrect Items: If you receive an item that was not part of your original order, please notify us within 48 hours of receiving the package. We will arrange for the return and send you the correct item.
3. Conditions for Returns
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The product must be returned in its original, unused, and unopened condition.
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The return must include all original packaging, accessories, and manuals (if applicable).
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Products that have been opened, used, or altered in any way may not be eligible for return, unless they are defective.
4. Return Process
To initiate a return, please contact our customer service team with the following details:
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Your order number
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A description of the issue
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Photographic evidence of the issue
Once your return request is approved, we will provide you with instructions on how to return the product.
5. Refund Policy
We offer refunds only in the following circumstances:
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Damaged or Defective Products: If your item arrives damaged or defective and we are unable to replace it, you will receive a full refund.
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Incorrect Deliveries: If we deliver an incorrect product and cannot exchange it for the correct item, we will issue a refund.
Refunds will be processed in cash at the time of product return. Since we offer only Cash on Delivery (COD), refunds will be returned to you in cash upon verification of the returned product.
6. Non-Refundable and Non-Returnable Items
Certain items are non-returnable and non-refundable:
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Products that have been opened or used.
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Items marked as non-returnable on the product page.
7. Shipping Fees
Please note that shipping fees are non-refundable unless the return is due to an error on our part. You will be responsible for the return shipping costs unless the return is due to our error.
8. Processing Time
Once we receive your returned product, we will process your return or exchange within 7 business days. Refunds will be processed promptly after the return is confirmed.
9. Contact Us
If you have any questions or concerns about our return and refund policy, or if you would like to initiate a return, please contact our customer service team at [email protected].